Get in Touch With Us
Got a question about something you read on this site, spotted an outdated detail, or want to suggest a casino we haven't covered? This page explains how to get hold of us and what kind of enquiries we're best placed to help with.
How to Get in Touch
Email is the best way to reach us. Send your message to [email protected] and a member of the editorial team will read it. We're a small team covering a specific niche, so we aim to reply within two working days, though it can take a little longer if we're mid-way through updating our reviews.
A short note on what you're getting in touch about — a correction, a question about a specific brand, a suggestion — helps us route your message and answer it properly the first time.
What We Can Help With
- Questions about our reviews and ratings — If you want to know why a casino sits where it does in our rankings, or how we assess welcome offers, banking options or game libraries, ask away.
- Corrections and updates — Bonus terms, payment methods and licensing details change. If something looks out of date on our list of trusted non Gamstop casinos, let us know and we'll check it.
- Suggestions for future coverage — If there's a topic around casinos not on Gamstop you'd like us to cover in more depth, such as a particular payment method or game type, we're happy to hear it.
- General feedback — Whether your experience with something on this site was positive or frustrating, tell us. It shapes what we work on next.
What We're Not Able to Do
We're an independent comparison and review site, not a casino operator, a payments provider or a customer support desk for any of the brands we list. If you have an issue with a deposit, withdrawal, a specific bonus, or your account with one of the sites we cover, that has to go through the casino's own support team — they hold the account details and can actually act on it. We can point you toward the right kind of question to ask, but we can't resolve account-level issues ourselves.
Similarly, if you're looking for guidance on managing your gambling or want information about self-exclusion tools, including how self-exclusion works at operators outside GAMSTOP, mention this in your email and we'll direct you to appropriate, independent sources of support rather than trying to advise on it ourselves.
How We Handle Your Message
Every email is read by a person, not answered with an automated template. We keep the process simple:
- Your message arrives and is reviewed against the subject line or summary you've given us.
- It's passed to whoever on the team covers that area — editorial content, rankings, or general site feedback.
- You get a reply from someone who has actually read what you sent, usually within two working days.
If your enquiry needs more digging, for example a fact-check on a specific brand's current offer, we'll tell you it's in progress rather than leave you waiting without an update.
Keeping Our Content Accurate
This site exists to give readers a clear, independent view of casinos not on Gamstop, how they compare, and what to check before signing up anywhere. That only works if the information stays current. Reader reports are one of the ways we catch things that have moved on, whether that's a bonus that's been revised, a payment method that's been dropped, or a detail about licensing that's changed. If you've noticed something that doesn't match what a site is currently offering, telling us helps every reader after you.
We'd rather hear from you and be able to fix something than have inaccurate information sit on the page. Thank you for taking the time to reach out — we do read every message, and we look forward to hearing what's on your mind.